Refund policy

Hobby Saguenay Refund Policy:

We understand that sometimes a purchase may not fully meet your expectations. That's why we offer a refund policy to ensure your satisfaction. Please read the conditions below carefully to understand our return and refund process:

  1. Return Conditions:
    1. Returned products must be in their original condition, unused, and in their original packaging. Damaged, worn, or altered items will not be accepted for return.
    2. Returns must be made within 30 days of receiving the order.
    3. Single cards are not eligible for return, except in the case of a manufacturing defect or non-compliance with the order.
  2. Return Process:
    1. To initiate a return, please contact our customer service department by email at info@hobbysag.com with your order number and details of the item you wish to return.
    2. We will provide you with detailed instructions on how to return the item.
    3. Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or non-compliance with the order.
  3. Refunds:
    1. Once we have received and inspected the returned item, we will process your refund as soon as possible.
    2. The refund will be made using the original payment method. Please allow 5-10 business days for the refund to appear in your account.
    3. Original shipping charges are non-refundable, except in cases of manufacturing defects or non-compliance with the order.
  4. Exchanges:
    • We do not offer direct exchanges. If you wish to exchange an item for another, please return the item according to the instructions above and place a new order for the desired item.

We strive to provide exceptional customer service, and we are here to help you at any time. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.

Thank you for choosing Hobby Saguenay. We hope you enjoy your shopping experience with us.